Privacy Policy
Plain-English overview of what we collect, why we collect it, and how you stay in control.
Effective date: 2025-09-01 • Version: 1.1
Who we are
DGxOne (“we”, “us”, “our”) provides a privacy-first AI companion through the iOS app and at dgxone.com.
What we collect
- Account info (optional, Site): If you sign in via Netlify Identity, we receive basic profile data (like your email) from your provider. You control this.
- Chat content (App & Site): Your prompts and messages are only processed so the AI can reply. We don’t read or monitor them, and we don’t keep permanent logs unless you enable optional history features.
- Operational logs: Basic reliability logs (timestamps, coarse IP region/city from hosting/CDN, and browser/device type) to keep the service secure.
- Cookies/local storage (Site): Minimal, used only for sign-in, session, and preferences like dark mode.
- Health entries (App, optional): If you log health notes, they stay on your device unless you turn on platform sync (like iCloud). We don’t sell or share them.
How we use data
- To operate the App and Site, including generating AI responses.
- To secure the service and prevent abuse.
- To improve quality and reliability (e.g., debugging errors, safety tuning).
- We do not sell your personal data.
AI processing
- iOS App: AI answers are generated via the Grok API.
- Website: Uses a lightweight TinyDolphin model on our Ollama server; live updates use the Tavily API when a question is time-sensitive.
We apply guardrails and system prompts to reduce unsafe output, but AI responses may be inaccurate or incomplete. Don’t rely on them for medical, legal, financial, or safety-critical decisions without independent verification.
Retention
Operational logs are retained only as long as necessary for reliability and security. Chat content may be retained longer to support features like history. You can request deletion (see Your rights).
Sharing
- Hosting & Auth: Netlify (hosting/CDN) and Netlify Identity (optional sign-in on the Site).
- Model execution: Grok API (App) and our Ollama/TinyDolphin runtime (Site).
- Live web search: Tavily API (Site, only when needed for fresh facts).
Service providers receive only data necessary to perform their services for us. We do not sell personal data.
Your rights
- Access, correct, or delete your account data (where applicable) via Netlify Identity or by contacting us.
- Request deletion of stored chat history (include your account email if signed in).
- You can disable cookies in your browser; some features may not work.
Florida privacy (Florida Digital Bill of Rights)
If you are a Florida resident, the Florida Digital Bill of Rights (FDBR) provides rights such as: (i) access to personal data, (ii) deletion, and (iii) opting out of sale/sharing (we do not sell). For official information, see the Florida Attorney General’s resources here: Florida Digital Bill of Rights – Attorney General. To make a DGxOne request, contact us at privacy@dgxone.com.
Children
DGxOne is not directed to children under 13 (or the relevant age in your jurisdiction). Do not use the service if you do not meet the minimum age.
Security
We use TLS in transit, restricted access, and least-privilege. No method is 100% secure. Report security issues to security@dgxone.com.
Changes
We may update this policy. We’ll update the “Effective date” and post the new version here. Material changes may be highlighted in-app or on the Site.
Contact
- Privacy requests: privacy@dgxone.com
- General: info@dgxone.com